Thank you for choosing 99print.in. Because we manufacture customized and personalized branding materials specifically for your brand, our policies are structured around the unique nature of custom printing and textile production.
1. AI-Generated Designs Policy (Recreation & Limits)
AI-generated artwork requires extensive manual rework to become production-ready.
General Rule: Normally, we do not accept AI-generated designs as final artwork because they are not vector-ready or built for physical printing presses.
Recreation Timeline: If we do agree to accept an AI design, it will require full manual recreation by our design team to make it printable. This conversion process takes a minimum of 4 to 6 working days extra.
No Exact Matches: AI-generated graphics cannot be perfectly replicated. The recreated, printable design will always have differences from the original AI image. We do not accept complaints, returns, or refunds regarding variations between the initial AI image and the final printed product.
2. Designing & Proofing Revisions (Impact on Timeline)
Continuous design changes heavily impact our production schedule.
Design Delay Policy: Printing and manufacturing will take extra time if a customer continuously requests changes or revisions to the artwork layout.
Dispatch Timeline Extension: Every time a modification is requested, the estimated dispatch date will be extended. Once the final layout/artwork is 100% approved by you, it will take an additional 7 to 8 working days for printing, screen-making, manufacturing, and processing before the order is ready for dispatch.
Machine & Production Delay Notice: Because custom manufacturing involves heavy industrial machinery, high-speed printing presses, and precise plotting tools, unexpected mechanical breakdowns, technical failures, or maintenance issues can occasionally occur. In such rare events, your order processing or dispatch may be delayed. Our team will proactively inform you about any such machine-related timeline shifts, and we expect your professional understanding as we work to resolve them.
3. Color Variance Notice (CMYK vs. RGB)
Please note that digital screens and physical printing use completely different color technologies:
RGB vs. CMYK: Digital screens (phones, laptops) display colors in RGB (light-based), while professional printing presses for tags, business cards, labels, and T-shirts use CMYK (ink-based).
Color Differences: Because of this, there will always be a slight color variance between what you see on your screen and the final printed physical product. We do not accept returns, refunds, or replacements based on these standard, industry-wide color variations. For critical brand colors, please provide specific CMYK values beforehand.
4. Cancellation Policy
If you need to cancel your order, please do so within 1 hour of placing it.
How to Cancel: Email us immediately at info@99print.in with your Order Number clearly stated in the subject line.
Post-Dispatch/Post-Production: Orders cannot be canceled or recalled once they have been dispatched. Furthermore, custom orders cannot be canceled or refunded once artwork approval is given and production/customization has begun.
5. Strict Replacement Policy (Unboxing Video Mandatory)
We take utmost care to ensure your branding assets and apparel reach you in perfect condition. However, to protect against transit damage and order discrepancies, we enforce a strict verification process:
Mandatory Unboxing Video: You must record a continuous, unedited unboxing video starting from the completely sealed initial courier package showing the shipping label, all the way to the end of the product inspection. Without this complete video, NO COMPLAINTS WILL BE ENTERTAINED, under any circumstances.
Eligibility for Replacement: Products are eligible for a replacement only if they are received in a physically damaged condition, have manufacturing defects, or contain structural errors made on our part.
Resolution: If a replacement is approved, a brand-new batch will be shipped to you. Note: Standard shipping costs may apply for the replacement delivery. Please ensure that the original product tags, packing lists, and packaging are kept intact if a reverse pickup is arranged.
6. Return & Refund Policy
No Returns: Return options are not applicable to any orders on 99print.in, as all items (hang tags, business cards, woven labels, and custom T-shirts) are personalized and custom-manufactured specifically to your specifications.
No Refunds: Because raw materials, printing plates, and screens are committed immediately to your custom sizes, designs, and counts, we are unable to offer monetary refunds once an order is processed.
Please Note: Refunds or replacements will not be issued for:
Changes in personal or brand preference after production starts.
Incorrect artwork, spelling errors, or wrong details approved/provided by the customer.
Incorrect size selections for custom T-shirts.
7. Need Help Before You Order?
To ensure your custom branding looks exactly how you envision it, we are happy to assist you before production begins. Feel free to reach out to us for material queries, real-time product photos, or sample videos of our tags, labels, cards, and apparel.
8. Zero-Tolerance Abusive Language, Misbehavior & Order Termination Policy
We maintain a strict zero-tolerance policy toward any form of abuse, profanity, vulgarity, insults, threats, or aggressive harassment directed at our staff across Phone, WhatsApp, or Email. Our team has the absolute right to a safe and respectful work environment.
Behavioral Hold: Upon any instance of misbehavior or abusive language, your order will be placed on hold immediately. All active design, printing, manufacturing, and shipping timelines will be frozen. Production will not resume until you submit a formal, written apology to our support team and commit to respectful communication.
Termination for Continued Misconduct: If the abusive behavior continues after an order is placed on hold, or if a customer refuses to cooperate professionally, 99print.in reserves the right to permanently terminate the order and refuse all future service.
Work-in-Progress Material Forfeiture (No-Refund Rule): If an order is permanently canceled and terminated due to ongoing customer abuse after design work, plate-making, screen-making, or printing has already entered the processing phase, NO REFUND WILL BE ISSUED.
Legal Notice & Financial Damages: Because custom raw materials are allocated and unrecoverable layout, printing plate, and screen-making labor is consumed immediately upon processing, 100% of the advanced payment shall be retained by 99print.in as pre-estimated liquidated damages. This retention is strictly applied under applicable laws to recover actual business losses, including wasted materials, specialized design labor, blocked machine production capacity, and administrative overhead incurred by your order prior to termination.
Strict Legal Action Against Extreme Misbehavior: In severe cases where a client uses highly abusive, derogatory, defamatory, or threatening language, or targets our staff with personal threats, 99print.in will actively initiate legal proceedings against the customer. We reserve the right to file formal criminal complaints (under relevant provisions of the Bharatiya Nyaya Sanhita / Indian Penal Code for criminal intimidation, insult to modesty, and defamation) and initiate civil suits for damages. All digital logs, call recordings, WhatsApp chats, and email communication records will be maintained and presented as legal evidence.
Contact & Support Details:
Phone: +91 8288889656 (10 AM – 7 PM)
WhatsApp: +91 8288889656
Email: info@99print.in